Bags 10x6x2 and smaller allow you to experience our expedited entry process and walk straight through screening with your bag. Bags, other than backpacks, larger than 10x6x2 up to 14x14x6 are allowed but must go through a bag line to be screened by x-ray machines and will require a longer wait.

Bag check is available free of charge at the P3 Lobby of the Garden Garage next to Moda Center’s North Entrance. Bag check cannot accept prohibited items.

The Rose Quarter Box Office is open 10:00 am–3:00 pm Monday through Friday, two hours prior to the start of the scheduled event and 90 minutes prior to Winterhawks games. Tickets are also available for purchase atrosequarter.com. For assistance with managing existing tickets, please email rq.boxoffice@rosequarter.com, call (844)-RIPCITY (Trail Blazers inquiries) or (503) 797-9619 (Moda Center/VMC inquiries).

Smart phones are permitted, unless otherwise prohibited for a particular show by the event promoter or performer. Non-professional cameras (no SLR or DSLR cameras) without detachable lenses are permitted in the arena, as long as no flash is used. Professional photography, video & audio recording, tripods, and selfie sticks are strictly prohibited. Laptops or any type of personal computers or tablets will be admitted inside the arena; however, guests are not permitted to use these items inside of the seating bowl to ensure that guests are not disturbed in surrounding areas.

‍This policy will be strictly enforced, and management reserves the right to deny any device at its discretion.

The Moda Center & Veterans Memorial Coliseum are cash-free arenas to allow for reduced contact, a frictionless customer experience and shorter wait times.

Q: What if I only brought cash?

A: Reverse ATMs (ATMs that accept cash and issue pre-loaded debit cards)are available inside Moda Center on the 100 Level concourse at entry A-6 andA-21, on the 300 Level at entry C33, inside the Veteran’s Memorial Coliseum atEntry BB and in the Box Office Lobby located between the Box Office and ReboundSports Clinic.

Q: What if I lose my reverse ATM card?

A: If you have your receipt, you can call the number printed on it and a customer service representative from the card company will be able to help you.If you do not have your receipt, unfortunately, there’s nothing we can do.

Q: Is the entire arena cash-free?

A: Yes.

Q: What forms of payment will be accepted?

A: We will accept credit, debit, prepaid cards, and Apple Pay.

Q: What if I only have cash on me?

A: Multiple cash-to-card kiosks will be placed around the arena for guests to convert cash to a prepaid debit card for no fee. These cards can be used anywhere inside or outside the arena.

Q: Is there a limit to how much cash can be loaded to a card?

A:  A card can be loaded with any variable from $1 to $500and cannot be reloaded.

Q: How can I check how much money I have left on my card?

A: You can check your card balance by dialing the number printed on the back of the card.

Q: Can I use my remaining balance outside of the Rose Quarter campus?

A: Yes, cards are accepted anywhere Mastercard is taken.

Age Restrictions:

Guests over the age of 2 are required to have a ticket for admission, and guests under 16 must be accompanied by an adult. There are no age requirements to attend events unless otherwise stated for a specific show.

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Car Seats/Strollers:

Car seats and strollers allowances varies by event and/or ticket type.

 

Child ID Bracelets:

Child ID Bracelets indicate the child’s section, row, and seat location and can help our staff reunite a child with their party in-case of a separation.They are complimentary and are available at any Guest Information Booth.

 

Child Needs/Bags:

Child bags, bottles, and specific foods are permitted into the buildings, but they must enter through a bag line and go through search/an x-ray machine.

 

Family Restrooms:

Family restrooms are available inside the Moda Center (A22 and C14) & Veterans Memorial Coliseum (Entry OO or on the event level) and changing tables are available in most restrooms throughout the campus.

 

Parent Rooms:

Our Parent Rooms are a private, welcoming, and comfortable space for parents to escape and care for their small children. The rooms are located on the 100 Level concourse at entry A-7 in the Moda Center behind the information booth and has amenities for nursing parents as well as changing tables and sanitary supplies. Our Parent Room at the Veterans Memorial Coliseum can be located by asking any Guest Experience Attendant for directions.

 

Waiting Areas:

Parent/guardian waiting areas are only provided in our on-site restaurant, Dr. Jack’s, for some events. Please refer to the specific event page for additional details.

First Aid services are available during all events. Two First Aid stations are located in the Moda Center on the 100 Level concourse, across from Entry A-9, and on the 300 Level concourse, across from entry C-11. In the Veterans Memorial Coliseum, the First Aid station is located at entry OO. If you or a fellow guest requires medical attention, please contact your nearest staff member.

The Rose Quarter offers a wide variety of great local food options at events. While not every option is available for every event, we are confident you will be able to find something tasty to enjoy.

All outside food and beverages are prohibited from Moda Center & Veterans Memorial Coliseum with exceptions for medical and children needs.

For a list of vegan, vegetarian, and gluten-free options, visit Concessions Guide.

The Rose Quarter is committed to providing a safe, welcoming, and enjoyable experience for all guests. We ask that all attendees help us uphold an environment where everyone can enjoy their event.

By entering Rose Quarter venues (including the Moda Center and Veterans Memorial Coliseum) guests agree to the following standards of conduct:

• Be Respectful

Treat all guests, performers, athletes, officials, and staff with courtesy and respect. Harassment, discriminatory language, disruptive behavior, or abusive actions will not be tolerated.

• Support a Safe Environment

Conduct yourself in a way that does not endanger or interfere with the safety or comfort of others. Guests will comply with requests from Rose Quarter staff regarding venue operations and emergency response procedures.

Guests are responsible for helping maintain a safe and enjoyable environment and should report any incident, concern, or inappropriate behavior to venue personnel immediately.

• Enjoy Alcohol Responsibly

Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled promptly and safely. Management reserves the right to deny entry and/or refuse service to guests displaying signs of impairment or intoxication.

• Sit in Your Ticketed Seat

Guests will sit only in their ticketed seats.
Guests must always possess a valid ticket and/or credential and provide it when requested.

Guests are permitted to sit or stand during an event if they are only occupying the area in front of their ticketed seat. Standing in aisles, and/or on chairs is strictly prohibited.

• Follow All Venue Policies

Guests must comply with all screening processes, bag policies, recording restrictions, smoking rules, and any event-specific guidelines provided by Rose Quarter staff, public safety partners, leagues, or touring productions.

Examples of Behaviors & Items Not Permitted

The following actions violate the Code of Conduct and may result in denied entry, relocation, removal without refund, or trespass:

• Endangering others ,fighting, threatening behavior, or harassment
• Entering restricted areas such as courts, ice surfaces, stages, back-of-house, or artist/team spaces
• Possessing weapons or items that could be considered dangerous
• Disruptive items such as air horns, laser pointers, or unauthorized noisemakers
• Attempting to bring alcohol, illegal substances, or controlled items onto the campus
• Underage possession or consumption of alcohol
• Intoxication or signs of impairment related to alcohol consumption
• Carrying a lit cigarette, smoking or vaping anywhere on the Rose Quarter campus
• Offensive, hateful, or inappropriate clothing or signage
• Unauthorized recording or photography at device-free or restricted events
• Refusing to follow staffinstructions or sit in your assigned seat

Event-specific guidelines from the NBA, WHL, promoters, or artists may apply and can further restrict certain behaviors or items.

Enforcement

Guests who choose not to adhere to this Code of Conduct will be subject to penalties including, but not limited to:

• Ejection without refund
• Revocation of season ticket privileges
• Denial of entry to future games or entertainment events
• Trespass from the Rose Quarter campus

Guests may also be in violation of local ordinances, which could result in arrest or prosecution.

Policy Updates

Policies may be updated or modified at any time based on event requirements, league rules, or safety needs.

If you lose something during an event, stop by the South Information booth at A23 at Moda Center or Entry BB at VMC and fill out a Lost & Found form. Make sure to stop by after the event before you leave the building and double-check if your item has been turned in. Lost and Found items may be picked up from the Facility Security department, Monday through Friday, 9 am to 4 pm. Contact Lost and Found at (503) 963-3884. The Moda Center cannot provide escorts into the facility after you have left the event to search for an item.

Prohibited items include, but are not limited to, the following:

• Aerosol cans
• Bags larger than 14" x 14" x 6" and backpacks are not permitted
• Bats and clubs
• Beach balls
• Car seats or strollers*
• Drones
• Face masks that cover the entire face
• Fireworks
• Flags, banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material
• Frisbees
• Food or beverage
• Glass (bottles, vase, etc.)
• Hard-sided bags
• Full size Hockey sticks
• Helium balloons or inflatables
• Illegal substances
• Knitting needles and other sewing equipment
• Laser pointers or similar devices.
• Mace or pepper spray
• Optical illusions. Items intended to interfere with the ability of the eye to perceive depth or distance (such as pin wheels or umbrellas)
• Poles, selfie-sticks, missile-like objects that can be thrown
• Umbrellas
• Noisemakers of any kind such as whistles, foghorns/airhorns and plastic horns such as vuvuzelas and didgeridoos.
• Weapons (including guns and knives of any size). Exceptions will not be made for off-duty police officers, security or military personnel not in service at the Rose Quarter, or other licensed carriers.
• Face masks that cover the entire face –> nonsurgical masks
• Face painting
• Signs larger than 11x17 (unless allowed by the event promoter or performer)
• Skateboards, rollerblades, or scooters
• Coolers
• Outside chairs, stadium seats
• Vapes
• Fire starters, lighters
• Pets other than service animals
• Offensive masks, signs, clothing
• Crocheting, cross-stitch, knitting, and/or sewing needles, hooks and/or equipment of any kind

* Varies by event and/or ticket type

There is no re-entry permitted for events at the Rose Quarter

All restrooms in both Moda Center and the Veterans Memorial Coliseum have accessible stalls and changing tables. In Moda Center, red walls mark the women’s restrooms, and men’s restrooms have black walls. All user/family restrooms at Moda Center are located at A22 and C14 and at Entry OO or on the event level at the Coliseum.

The Rose Quarter is a smoke-free campus. All smoking and vaping is strictly prohibited on-site, including inside the Moda Center and Veterans Memorial Coliseum. If any guest is caught smoking inside the arena, they will be escorted off the premises and are not entitled to a refund.

Vending & soliciting are strictly prohibited on the Rose Quarter campus.

Empty non-glass water bottles up to 32 oz are allowed inside the arenas except on GA Floors. Water filling stations are located throughout the Moda Center at entries A1, A8, A11, A17, A21, & C34. Water fountains are also featured throughout Moda Center and Veterans Memorial Coliseum.

Complimentary wheelchair escorts are available and can be arranged by calling the Moda Center Guest Experience Team or by stopping by a Guest Information Booth during the event. For an escort during an event at Moda Center, please call: 503-797-9750; for events at Veteran’s Memorial Coliseum, please call: 503-797-9650. The Moda Center Guest Experience Staff can escort you to your seat from anywhere on the Rose Quarter campus. After the event, the attendants can escort you back to your vehicle or pick-up location on the campus.

Note: Both phone lines will only be answered thirty minutes before doors open on SHOW DAYS.